Honeywell has just announced an IO-R Quality Alert. Read below to see if you could be impacted.
If you purchased IO-R-34 with date code ranges from 1804 to 1844, your IO-R-34 units could be impacted by this quality alert. Tridium has observed increased returns for our IO-R-16 and IO-R-34 products and we updated the IO-R-34 product to resolve this issue.
Changes were made in the power supply on the IO-R-34 to prevent a failure to turn on for some units. This failure is usually experienced during first time start up and commissioning. If an IO-R-16 was installed and powered from an IO-R-34 when it fails, it too could also be damaged.
Impacted units exhibit the following behavior:
IO-R unit fails to power up. The green status LED doesn't light up.
What should I do if I have an impacted unit?
If your unit has failed please contact your Jackson Control representative
If your unit has not yet been installed, please contact Jackson Control support for more information about inspecting/initiating a return.
If you have already installed a unit and it is in use, it is unlikely you will be impacted by this failure. However, if you wish to exchange units for an updated IO-R unit, please contact Jackson Control.